Our Terms and Conditions (Terms) are essential for anyone using our website, app (if available), or other services provided on mycvsolution.com. By engaging with our platform—whether it’s browsing, placing orders, or making payments—you implicitly agree to abide by these Terms. If you disagree with any aspect, kindly refrain from using our website. Additionally, we advise reviewing our Privacy Policy, which outlines how we handle personal information and cookies related to your interactions with us on the website. We may update these Terms periodically due to changes in our business, technology, legal requirements, or other reasons. We recommend checking for the latest version whenever you visit the website.

By utilizing our Services, you affirm and guarantee that: (a) the registration details you provide to mycvsolution.com are truthful and precise; (b) you will ensure the ongoing accuracy of such data; (c) you possess the full legal capacity to form legally binding agreements; and (d) your utilization of the Services adheres to all pertinent laws, regulations, and your educational institution’s rules.

Ownership and Usage Rights

All content on our website, including trademarks, text, images, databases, code, and design elements, whether registered or not, are either owned by us or licensed by third parties. Any unauthorized use or reproduction of website elements without our explicit permission is prohibited. This includes copying, adapting, publishing, or reusing any part of the website. Furthermore, you must not tamper with or remove any copyright notices or attributions. Creating links between our website and others requires our written consent.

Changes to Terms and Conditions

We reserve the right to revise these Terms and Conditions periodically. Any updates will be indicated by a change in the “Last Updated” date at the top of this document. It’s your responsibility to ensure ongoing agreement with our guidelines and practices. By accessing and using our services, you are legally bound by these Terms and Conditions and our Privacy Policy. If you do not consent to all of these terms and conditions, you are explicitly prohibited from using our site and services, and you must cease use immediately.

Contractual Agreement

Our service forms a contract with you once My CV Solution accepts your order. While we reserve the right to refuse orders without notice, we will promptly inform you within 24 hours if this occurs.

Pricing and Liability

Prices listed on our website are subject to change without prior notice. If prices alter after you’ve placed an order, the price at the time of purchase will apply. In the event of a price reduction within 7 days of your order, we will refund the difference. All content on our site is the property of My CV Solution, and unauthorized copying is strictly prohibited.

Placing an Order

You are required to supply accurate and comprehensive details when placing your order. You bear full responsibility for any misunderstandings or consequences arising from providing us with inaccurate, incorrect, or unfaithful information. Note that final confirmation of the instructions in your order details is mandatory. Failure to provide instructions will result in a delay, for which you accept full responsibility. Once confirmed, you must not alter the instructions. Any changes to confirmed instructions will be treated as a new order and will necessitate additional payment.

Payment

All payments are due upon receipt. If payment is not received, or if the payment method is declined, you forfeit access to the Services. You are responsible for all taxes, levies, and duties imposed by taxing authorities, and you agree to pay any such charges that may apply to your use of the Services and payments made under these Terms. Should you contact your bank or credit card company to decline or reject the charge of any payment, such action will be deemed a breach of your obligations and will result in immediate termination of your use of the Services. Engaging in credit card fraud or using a stolen credit card is deemed a serious offense. By providing payment method details and authorizing payments, you warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized to make payments with the payment method. In accordance with applicable law and our Privacy Policy, we may employ third-party service providers for payment processing.

Refunds

Mycvsolution.com will issue refunds solely based on these Terms. We offer a 15-day money-back guarantee, starting from the client’s order deadline and ending on the last day of the Refund Period. If you are dissatisfied with any of the Services, you may request a refund within this period. If an order is incomplete, or the document is not downloaded or delivered in its entirety by the deadline, a full refund is available at any time. In the event of order cancellation, funds will be returned to the original payment account within 5-7 business days from the cancellation request.

Refund requests are evaluated individually, as reasons for such requests vary. We may require documented evidence of low order quality (e.g., instructor feedback, plagiarism report) to process a refund. Our Quality Assurance Department will review the order and take necessary actions based on their findings and your reasons for dissatisfaction. All refund requests must be submitted within the Refund Period.

In cases where refunds are issued due to errors or irrelevance to the initial instructions, our Quality Assurance Department will assess the document’s quality within 5 business days and refund an amount proportional to the percentage of incorrect content and errors in the document.

Full refunds may be granted when:

a) an order is mistakenly placed (duplicate orders, duplicate payments, etc.) and our Expert(s) have not commenced work.

b) we are unable to assign a suitable expert to the order, thus failing to deliver the service.

c) the client no longer requires the document due to a missed deadline, and no drafts have been provided by us.

mycvsolutions.com offers various communication methods, including email, telephone, and live chat, to facilitate interaction between you, us, and the Expert(s) assigned to your order. Our Customer Support Center is available at any time to address refund requests or other issues. However, if a request is not received through the methods within the Refund Period, we are not obligated to honor or consider it.

If document delivery is delayed due to unforeseen circumstances on our part, we may offer compensation for the breach of the order deadline in the form of a credit or discount for your next order. The compensation or discount rate is determined on a case-by-case basis.

Communication

By providing us with your email address, you consent to receive email messages from us. These may include transactional or relationship communications related to our products or services, such as administrative notices, service announcements, or changes, as well as emails containing commercial offers, promotions, or special offers.

Ordering with My CV Solution

To fulfill your order, we collect personal information such as contact details, education, and employment history. If such information is unavailable in your order, we may contact you to obtain it. Payment is required in advance. If you mistakenly place an incorrect order, we’ll notify you and resolve any cost differences. Refunds are provided if you choose not to proceed at this stage. If your order involves complex information or resource limitations that affect the agreed turnaround time, we’ll communicate with you to find a solution.

Order Fulfillment

Upon placing your order with My CV Solution, we may conduct a telephone call or email questionnaire to gather necessary information. Turnaround time begins upon receipt of all required information. We create your CV/ resume based on the provided information, incorporating existing content deemed suitable for the new CV/ resume. We deliver your CV/ resume in Microsoft Word and PDF formats to the provided email address. If any information is missing, we cannot send the CV/ resume in PDF format until you provide it. It’s advisable to monitor your Junk or Spam folder to ensure timely receipt of your order. We assume your order is complete unless you notify us of required adjustments within 7 working days. To expedite the process, outline any adjustments via email to info@mycvsolution.com. We aim to complete requested adjustments within 3 days and accommodate expedited requests when possible. For minor adjustments (e.g., 1-2 sentences), you may make the changes and send the CV back to us for review and recommendations.

Accessory & Express Delivery

We are delighted to offer Express Delivery for all our services, including every type of CV, LinkedIn profile, cover letter, and thank you letter. Should you require expedited processing for any service listed under Accessories, you can opt for Express Delivery directly on the respective service page.

For clients seeking to purchase multiple services with express delivery, kindly add each service to your cart separately from their respective individual pages. This ensures that each item receives the priority handling and swift delivery you desire.

For Express Delivery, the following options are available:

• 24-Hour Delivery: An additional fee will be applied.
• 48-Hour Delivery: An additional fee will be applied.

By selecting express delivery for each service on its individual page, you can tailor your order precisely to meet your specific timeline requirements.

We encourage you to plan accordingly and select the delivery option that best suits your schedule and requirements.

First Draft Delivery Time

At My CV Solution, we are committed to providing timely and efficient service. For orders placed with Normal Delivery, our standard turnaround time for the first draft is four business days from the receipt of all necessary information required to complete your order. This timeframe ensures that we can deliver a product that meets our high standards of quality and detail.

For those requiring faster service, we offer Express Delivery options, which can be selected on the individual service pages for each of our offerings. Express Delivery times are as follows:
• 24-Hour Delivery: An additional fee will be applied.

• 48-Hour Delivery: An additional fee will be applied.

Please note that the delivery times for the first draft may vary depending on the completeness of the information provided at the time of order placement. We encourage clients to provide comprehensive and accurate information promptly to facilitate adherence to the expected delivery schedule.

Customer Satisfaction and Complaints

We guarantee to revise your CV until you are fully satisfied, as part of our commitment to 100% customer satisfaction. If you have a complaint related to your order with My CV Solution, please email us at info@mycvsolution.com. Upon receiving your complaint, we will promptly investigate and respond within 3 working days.