Frequently Asked Questions.
Have a question? You can find the answers to the most common questions asked by our customers.
CV Creation Process
I do not have a CV. Can you create one from scratch?
Absolutely! Our expert writers excel at crafting CVs from scratch, tailored to your unique background, skills, and career aspirations. We’ll work closely with you to gather all necessary information and create a professional CV that effectively highlights your strengths and achievements.
How does the CV-writing process work?
At My CV Solution, we combine the expertise of our CV writers with feedback from CV-scanning software known as applicant tracking systems (ATS). ATS filters applicants based on keywords and formatting. We analyse your CV using similar technology, and our expert writers use this analysis to enhance your CV’s effectiveness.
How will you get my information?
Our introductory questionnaire is designed to capture your experience and current goals, allowing you to communicate what matters most to you. It takes only a few minutes to complete, and your responses will guide your writer in restructuring and rewriting your CV. While not required, providing an existing CV can streamline the process.
How do I get started?
To begin, visit the ‘Services’ page and place your order. During the ordering process, you have the option to upload your current CV or any relevant documents related to the job you’re applying for. After submission, our writer will contact you via email to confirm details and request additional information if needed.
Writer Qualifications and Expertise
Does My CV Solution provide CV writing for specialised fields?
Yes, our expert writers are certified in over 65 industries and adept at translating experience across various fields, ensuring adherence to current best practices.
What qualifications do My CV Solution writers have?
Our network includes a diverse team of experienced writers, including certified career coaches, former and current hiring managers, HR professionals, recruiters, and industry specialists with expertise in over 65 fields. This unique blend of perspectives enables us to match each client with a writer who possesses a deep understanding of their specific needs and industry, ensuring a tailored approach to crafting exceptional CVs.
Services and Guarantees
What is the free CV review?
Our free CV review utilizes our understanding of what recruiters and employers look for to assess your document’s potential in today’s job market. This service includes a free, confidential, personalized evaluation by trusted experts, objective feedback on layout and language, and personalized recommendations to strengthen your CV. Upload your CV for a free expert review within two business days.
Why should I choose My CV Solution over other CV writing services?
Our certified professional CV writers bring extensive experience across various industries, allowing us to create customised CVs that showcase your skills and qualifications. We employ the latest CV writing techniques and best practices to ensure your CV stands out. We also offer unlimited revisions, a satisfaction guarantee, and personalized customer service to ensure your complete satisfaction with the finished CV.
DO YOU OFFER ANY JOB OR INTERVIEW GUARANTEES?
We guarantee that working with us will result in more interview offers compared to going it alone. Our confidence in our service is reflected in our 60-day guarantee to provide you with double the interview offers compared to if you were doing it yourself, along with unlimited revisions to help you secure your next job quickly.
WHAT HAPPENS IF I'M NOT SATISFIED WITH MY CV?
We take customer satisfaction very seriously and want to ensure that you’re completely satisfied with your CV. If you’re not happy with your finished CV for any reason, we’ll work with you to make any necessary changes until you are completely satisfied. If we can’t resolve your concerns, we offer a full refund.
What is your revision policy, and how can I request revisions for my CV?
We offer unlimited revisions until you’re completely satisfied with your CV. If you need changes after receiving your final draft, contact us within seven working days, and we’ll make the revisions for you, typically within three days.
What is your refund policy?
We provide a 15-day money-back guarantee if you’re not satisfied with our services. Full refunds are available under certain conditions, such as order cancellation or service non-delivery.
Can I get my CV faster than the normal delivery time?
Yes, we offer express delivery options for all our services. Choose 24-hour or 48-hour delivery for an additional fee on the service page.
Customisation and Support
I am not sure which CV product is best for me.
Contact us, and a member of our support team will assist you within 12 hours to determine the best option for your needs.
I'm switching careers. Can you help?
Absolutely! Our writers specialise in CVs for career transitions, focusing on transferrable skills and relevant experiences to ensure your CV effectively represents your potential in your new field.
How do you update my LinkedIn profile?
We offer two options: providing a document with all the necessary information for you to update your profile, or, with your permission, we can access your account and make updates on your behalf.
What if I need to cancel my order?
Orders can be cancelled before work has commenced. Refunds are processed to the original payment method within 5-7 business days.
How can I ensure my CV is delivered on time?
Please provide complete and accurate information when placing your order. Check your email regularly, including the junk or spam folder, for communications from us. To prevent emails from being marked as spam, add info@mycvsolution.com to your contacts.
My CV Solution, a project of Super Care Recruitment ®, a registered UK company, offers the #1 CV writing service for executives and professionals. Our expertise comes from recruiters with first-hand knowledge of what recruiters, hiring managers, and HR professionals seek in a CV.